Billing and plans

Vidquel offers tiered plans for solo creators and teams. Billing manages subscription, payment method, invoices, and credit top-ups from Settings → Billing.

Plan comparison

Free

• Starter monthly credits.
• 720p exports with watermark.
• Core templates and editor access.
• Single-user workspace.

Pro

• Higher monthly credit allowance.
• 1080p exports without watermark.
• Credit rollover ~30 days on unused balance.
• Publishing and AI Studio full access.

Business

• Largest credit pool and 4K export.
• Team seats and shared workspace.
• Priority support and admin controls.
• Credit rollover ~30 days; usage reporting.

Subscribe or upgrade

1. Open Settings → Billing or the Pricing page.
2. Select Pro or Business and billing interval.
3. Enter payment details on the secure checkout form.
4. Confirm — plan and credits activate immediately on success.

Upgrades from Free take effect instantly. Moving from Pro to Business prorates remaining time on most payment providers.

Payment methods

Vidquel accepts major credit and debit cards and supported regional methods shown at checkout. Update the card on file from Billing before renewal to avoid interruption.

Invoices and receipts

Paid invoices appear in Billing → Invoice history. Download PDF for accounting. Business admins receive copies for the organization billing email.

• Invoice includes plan name, period, tax where applicable.
• Credit top-ups appear as separate line items.
• Update billing email in Profile settings if finance needs copies.

Credit top-ups

One-time packs add credits without changing plan tier. Useful for campaign spikes. Top-up credits follow the same rollover rules as plan credits on paid subscriptions.

Downgrade and cancellation

Downgrade to Free or cancel from Billing → Manage plan. Access continues until the end of the paid period; afterward, Free limits apply.

1. Export and download projects before downgrade if you need 1080p without watermark.
2. Cancel renewal — no immediate data deletion.
3. Workspace remains readable; new exports respect Free caps.

After cancellation

Projects and chats remain accessible on Free within storage limits. Team seats revoke on Business cancellation — reassign ownership before canceling if needed.

Tax and VAT

Tax collection depends on region and business status. Enter VAT or tax ID in Billing where supported for correct invoice treatment.

Billing cycle

Monthly plans renew on the signup anniversary each month. Annual plans renew yearly. Credit refresh aligns with renewal unless noted on the invoice.

Refunds

Subscription refunds follow the policy on the pricing page — typically no partial refunds for unused months except where law requires. Credit packs are non-refundable once applied.

Enterprise

Need SSO, custom contracts, or invoicing NET terms? Contact sales from the pricing page for Enterprise options not self-serve in Billing.

Troubleshooting billing

• Double charge — check invoice history for duplicate period; contact support with both IDs.
• Credits missing after payment — refresh Billing; allow a few minutes for webhooks.
• Wrong plan — verify active subscription row before opening a ticket.